How To Purchase Replacement PartsUpdated 8 months ago

We offer a variety of replacements to complete your PlanToys set

In the event that any part of your PlanToy goes missing or accidentally gets damaged, rest assured that we make every effort to stock the most popular PlanToys, ensuring that your cherished toy remains in use and fully loved. Replacement parts are only available for purchase to customers based in the United States.

Ordering Beehive Pincers

We’re happy to report that we have pincers available to purchase on our website. While this part is included with our Beehives, our community members have found it to be a useful tool all its own for fine motor development. This part is considered a size medium and is priced at $7.00 each. To proceed with an order for pincers, click here to add the item to your cart and proceed to checkout.

How to Purchase Other Replacement Parts

The cost of replacement parts varies by size. We offer 3 sizes: small, medium, and large.

Contact Us With the Required Information

• The reason you are seeking this part: loss, or accidental damage. If you suspect that you have received a defective piece within 30 days of purchase, kindly inform us, and we will direct you to the appropriate department to file a report.
• Provide the full name and SKU of the PlanToys set you are referring to. If you are unsure about the SKU, include a clear photo.
• Provide a detailed description of the specific part you need to replace. If your PlanToys set includes assembly instructions and is still available on our website, we recommend downloading the assembly instructions from the product's page so you can reference the part number or letter.
• Indicate the quantity of the part you require, so we can efficiently assist you with your request.

Forward all of this information to [email protected]. Our team will confirm or deny if we keep stock of the replacement part you need. If so, we'll determine the size part and provide ordering instructions.

• All orders placed on our website under $50.00 will include a $7.99 shipping charge.
• Taxes may apply depending on your location. We charge tax in New Jersey, New York, and California.
• Replacement parts are marked as final sale and are not eligible to be returned. 

To ensure a smooth and successful process, we kindly request that you reach out to us before placing an order for a replacement part on our website. This precautionary step helps prevent potential issues such as order cancellations due to the unavailability of the part or incorrect size selection. Your cooperation in contacting us first will help us assist you more effectively and avoid any inconvenience.