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PlanToys

Our production process strictly avoids the use of harmful additives, and all our products adhere to safety standards worldwide. Since 1982, PlanToys has consistently surpassed international safety regulations, including ASTM (USA) and EN71 (Europe), to guarantee the utmost safety of our toys for children and families.

We are Prop 65 compliant. This is not explicitly stated on our packaging since we exclusively use natural materials.

In our dedication to ensuring child safety, we completely avoid the use of phthalates, as we limit plastic content to less than 10% in our production process. At PlanToys, safety is at the heart of everything we do, providing adults with complete peace of mind when choosing our toys for the little ones in their lives.

You can learn more about the materials we use in our manufacturing process in our safety article.

What Makes PlanToys Safe?

We would be happy to tell you about our story! We specialize in manufacturing heirloom wooden toys in Thailand from repurposed rubberwood. In 1981, our founder, Vitool Viraponsavan, and a group of architecture students founded PlanToys after discovering that rubber trees were being burned down after the latex industry no longer needed them. For 42 years (and counting), we have been dedicated to sustainable manufacturing practices and promoting the numerous advantages of play-based learning.

At PlanToys, our design and manufacturing process is driven by thoughtful consideration, involving collaboration with children's experts and skilled artisans. Our ultimate goal is to provide our community members with toys that are safe, non-toxic, and of the highest quality. We firmly believe in nurturing children's developmental needs through play and fostering cognitive health for adults as they age. We are equally committed to promoting sustainable living and actively contributing to a brighter future for generations to come. 

Discover more about PlanToys, our mission, and the diverse offerings we provide to our valued community by reading this article.

Learn More About PlanToys

Shipping:
After an order is submitted on our website, it generally takes 24-48 hours for it to be processed and entered into our system. Once it's in our system, our workshop team will ship the order either on the same day or within the following 24 hours Monday through Friday, 8:30 AM - 4:30 PM PST. The tracking number will be sent to the email address that is associated with your order.

Order Changes & Cancellations:
We cannot guarantee the possibility of canceling an order or making changes to the shipping address. However, if you do need to remove an item from your order, modify the address, or cancel the order, we urge you to contact our customer care team at your earliest convenience. We will do our best to accommodate your request.

We're not able to add items to an order after it has been placed.

We encourage you to read through the articles in our help center to learn more information on our operations process.

Shipping, Order Changes & Cancellations

We would be delighted to help you! We've designed our website to assist our community members in determining the most ideal toy for their loved ones. The sidebar to the left on our website allows you to filter by age, play category, color, and price.

You can read through the articles in our tips section where you'll find a wealth of information covering various play categories, complete with direct links to the referenced PlanToys products. These articles are thoughtfully curated by the team at PlanToys, incorporating extensive research and insights from teachers and childcare experts to provide valuable and informed content.

Our YouTube channel serves as an excellent resource, showcasing videos that demonstrate PlanToys in action!

Help Me Find The Right Toy

Warranty:
We offer a 30-Day warranty on PlanToys purchased through our website starting from the date of delivery. If you made your purchase through another retailer, we kindly request that you reach out to their customer care department to address any concerns and explore the resolution options available within their specific policies.

Returns & Exchanges:
We accept returns within 30 days of an order’s delivery date as long as proof of purchase can be provided, and the return is confirmed to be new, and unopened. Customers are responsible for the return shipping fees. Final sale items are not eligible to be returned. We do not offer exchanges.

Holiday Extension:
We are extending our return policy through February 2nd, 2024. This applies to purchases made on or after November 1st, 2023.

We encourage you to read through the articles in our help center for more in-depth information on our policies.

Warranty & Returns

After an order is submitted on our website, it generally takes 24-48 hours for it to be processed and entered into our system. Once it's in our system, our workshop team will ship the order either on the same day or within the following 24 hours Monday through Friday, 8:30 AM - 4:30 PM PST. The tracking number will be sent to the email address that is associated with your order.


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