Inventory Updates. We apologize if the item you are looking for is currently unavailable on our website. We are unable to provide specific restock dates for our community members. However, we suggest that you join the waitlist for the item. By doing

Inventory Updates <img src="https://uploads.gorgias.io/PG09N6gdXnp24j5g/1.29_-_Lifestyle_-_Shopping_Cart-45687a4e-6cf2-4167-97be-bfddf226573d.jpg" style="width: 400px;" class="fr-fic fr-dib fr-rounded"> We apologize if the item you are looking for is currently unavailable on our website.We are unable to provide specific restock dates for our community members. However, we suggest that you join the waitlist for the item. By doing so, you will receive a prompt notification via email or text message if the item becomes available again in our inventory.To do this, follow the below steps:1. Visit the item&apos;s page on our website and select the &apos;Notify When Available&apos; button.2. Select your preferred way to be notified, by email or by SMS. <img src="https://uploads.gorgias.io/PG09N6gdXnp24j5g/image_adjustment3-f5ddca27-65b6-4212-929f-6c6e75fa020c.jpg" style="width: 400px;" class="fr-fic fr-dib fr-rounded fr-bordered"> 3. Enter your information and select &apos;Notify Me&apos; when done. <img src="https://uploads.gorgias.io/PG09N6gdXnp24j5g/image_adjustment4-f21ff498-44c7-46fd-8cac-bcfe8b997600.jpg" style="width: 400px;" class="fr-fic fr-dib fr-rounded fr-bordered"> Upon restocking the item, we&apos;ll send you a notification to the communication platform of your choice. We encourage you to act promptly and place your order at that time, as there is a high possibility that numerous other community members have also requested notifications for the restocked item.

Inventory

PlanToys make great gifts for all the beloved little ones in your life. We're here to help you choose the right gift for any occasion. Ordering a Gift. While we do not provide gift-wrapping services, we are pleased to offer the option of including a

PlanToys make great gifts for all the beloved little ones in your life. We&apos;re here to help you choose the right gift for any occasion.&#xA0; <img src="https://uploads.gorgias.io/PG09N6gdXnp24j5g/02_Apr_-_Lifestyle-03a27477-0e15-49a5-8de1-8341c0f02505.png" style="width: 400px;" class="fr-fic fr-dib fr-rounded"> Ordering a GiftWhile we do not provide gift-wrapping services, we are pleased to offer the option of including a personalized note with your gift order. Rest assured that the cost of the order will never be disclosed on the packing slips.To add a gift note, proceed to checkout and select, &apos;Additional Special Requests&apos; and enter your gift message in the box below.Kindly be aware that PlanToys shipping boxes are not concealed, and each package displays the company logo.&#xA0; <img src="https://uploads.gorgias.io/PG09N6gdXnp24j5g/image_adjustment1-22e60cce-ca88-43cf-9022-1338f1603cfb.jpg" style="width: 400px;" class="fr-fic fr-dib fr-rounded fr-bordered"><img src="https://uploads.gorgias.io/PG09N6gdXnp24j5g/image_adjustment2-d1f81daf-0d49-40cc-b58a-f513e3f1afdf.jpg" style="width: 400px;" class="fr-fic fr-dib fr-rounded fr-bordered"> Gift RecommendationsOur team takes pleasure in offering recommendations to help you feel assured about your gift choice. If you need recommendations, kindly reach out to our customer care team at <a href="mailto:customercare@plantoysinc.com">customercare@plantoysinc.co</a>m, providing as many details as you&apos;re comfortable with about the gift recipient, including their age range. Subsequently, our play experts will curate a personalized list of PlanToys that are sure to captivate their hearts!&#xA0;Forgot To Include a Gift Note?Contact us at <a href="mailto:customercare@plantoysinc.com">customercare@plantoysinc.com</a> and provide us with your gift message along with the email address of the gift recipient. Once they receive their gift, we&apos;ll promptly send them an email with your special message.

Gifting PlanToys

After an order is submitted on our website, it generally takes 24-48 hours for it to be processed and entered into our system. Once it's in our system, our workshop team will ship the order either on the same day or within the following 24 hours Mond

After an order is submitted on our website, it generally takes 24-48 hours for it to be processed and entered into our system. Once it&apos;s in our system, our workshop team will ship the order either on the same day or within the following 24 hours Monday through Friday, 8:30 AM - 4:30 PM PST. The tracking number will be sent to the email address that is associated with your order.Once the package departs from our workshop, it typically takes 5-7 business days to reach its destination, the duration varies based on the location. Our USA workshop is located in Sacramento, California. Please be aware that shipping delays may occur due to a surge in package volumes during transit, particularly during the holiday season from November to January. Your shipment might be affected, so we kindly ask for your understanding and patience during this period.We highly recommend using the help center to track your shipment. It&apos;s a convenient and efficient way to stay updated on your package&apos;s location and estimated delivery time. If your order has not shipped within 48 business days, please reach out to our customer care team for more information.<img src="https://uploads.gorgias.io/PG09N6gdXnp24j5g/IMG_0602-42a0e772-5751-47e2-9492-839697b64929.jpeg" style="width: 400px;" class="fr-fic fr-dib fr-rounded">

Shipping Timeframe

Due to our workshop team's efficient order processing, we cannot guarantee the possibility of canceling an order or making changes to the shipping address. However, if you do need to remove an item from your order, modify the address, or cancel the o

Due to our workshop team&apos;s efficient order processing, we cannot guarantee the possibility of canceling an order or making changes to the shipping address. However, if you do need to remove an item from your order, modify the address, or cancel the order, we urge you to contact our customer care team at your earliest convenience.Kindly be aware that our system does not support adding items to an order once it has been placed.&#xA0;<img src="https://uploads.gorgias.io/PG09N6gdXnp24j5g/IMG_0595-f2e350ab-483a-4dec-926f-c40ab48006f8.jpeg" style="width: 400px;" class="fr-fic fr-dib fr-rounded">

Order Changes & Cancellations

PlanToys ensures peace of mind by offering insurance coverage for packages susceptible to loss, theft, or damage during transit. We partner with Route Package Protection services to guarantee the safe delivery of your order. Route calculates insuranc

PlanToys ensures peace of mind by offering insurance coverage for packages susceptible to loss, theft, or damage during transit.We partner with Route Package Protection services to guarantee the safe delivery of your order. Route calculates insurance costs based on the total value of your order.<img src="https://attachments.gorgias.help/uploads.gorgias.io/PG09N6gdXnp24j5g/5.17_-_Detective_Set_2-fa187c51-315a-4176-9a8d-d5912dcd45d5.jpg" style="width: 400px;" class="fr-fic fr-dib fr-rounded"> What Route Protection Covers &amp; Available SolutionsRoute Protection covers lost, stolen, or damaged packages by offering a resolution to either refund the original form of payment or have a replacement sent to the same address 1-2 days after the customer has filed a claim. Claims must be filled 60 calendar days from the order&apos;s date.<ul><li style="font-size: 16px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">Refunds: Route will cover the subtotal, shipping cost, and taxes. Route Protection is not refundable.</li><li style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">Replacements: Route provides a convenient reorder service based on item availability. If any item in your order is out of stock, Route will arrange a refund for that specific item. The reorder will encompass the total amount, including shipping, taxes, and any additional Route coverage you had chosen for the initial order.</li></ul> How To Opt in for Route ProtectionOnce your cart is ready for checkout, you can activate the Package Protection by toggling it to the right. As you continue adding more items to your cart, the cost of Route insurance will adjust to accommodate the additional items. If you decide against purchasing Route insurance, you have the option to effortlessly remove it from your cart by toggling the switch to the left before proceeding to checkout.Route Protection cannot be purchased after an order has been placed. Route Protection is On<img src="https://attachments.gorgias.help/uploads.gorgias.io/PG09N6gdXnp24j5g/Route_On-50fc53cc-8082-481f-9c08-67e0af65272d.jpg" style="width: 500px;" class="fr-fic fr-dib fr-bordered fr-rounded"> Route Protection is Off<img src="https://attachments.gorgias.help/uploads.gorgias.io/PG09N6gdXnp24j5g/Route_Off-0b4b0a4c-daa9-4559-86c2-0e378b5db097.jpg" style="width: 500px;" class="fr-fic fr-dib fr-rounded fr-bordered"> Why We Recommend Purchasing RouteThe global reality of package theft is becoming increasingly concerning, exemplified by the staggering 90,000 packages disappearing in New York City alone. This issue is heightened by the yearly growth in online ordering, particularly during the hotter and colder months, which leads to a surge in package volumes for shipping carriers, subsequently making package loss more probable. We highly recommend opting in for insurance coverage to safeguard your order and offer peace of mind.&#xA0;If you choose not to purchase Route insurance and encounter a situation where your order is lost, stolen, or arrives damaged, PlanToys cannot assume responsibility for covering the cost of a refund or replacement. It is crucial to understand that opting out of Route insurance may leave you liable for any potential losses or damages that may occur during the transit of your order. Route Pricing<table style="width: 100%;"><tbody><tr><td class="fr-thick" style="width: 50.5789%; background-color: rgb(250, 197, 28);"><div style="text-align: center;">Cost of Order</div></td><td class="fr-thick" style="width: 49.1321%; background-color: rgb(250, 197, 28);"><div style="text-align: center;">Route Protection Cost</div></td></tr><tr><td style="width: 50.5789%;"><div style="text-align: center;">$0 - $100</div></td><td style="width: 49.1321%;"><div style="text-align: center;">$0.98</div></td></tr><tr><td style="width: 50.5789%;"><div style="text-align: center;">$100 - $500</div></td><td style="width: 49.1321%;"><div style="text-align: center;">2.5% of the total amount</div></td></tr><tr><td style="width: 50.5789%;"><div style="text-align: center;">$500 - $1000</div></td><td style="width: 49.1321%;"><div style="text-align: center;">2.0% of the total amount</div></td></tr><tr><td style="width: 50.5789%;"><div style="text-align: center;">$1000 or more</div></td><td style="width: 49.1321%;"><div style="text-align: center;">1.75% of the total amount</div></td></tr></tbody></table> When To File A Claim<ul><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">The Order Status Indicates &#x201C;Delivered,&#x201D; but It Has Not Been Received: In such instances, packages typically show up within 24 hours from Monday to Friday, provided that the delivery address is accurate. It&apos;s highly probable that your order is still in transit or might have been delivered to a nearby resident. If your order fails to reach the correct address within 24 business hours, you have the option to file a claim for further assistance or resolution.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Theft &amp; Lost Packages: If there has not been any movement on your shipment, or it was not received, you are eligible to file a claim no earlier than 2 calendar days, and no later than 30 calendar days.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Damaged:&#xA0;In the event that you receive your order in a damaged condition, it is essential to provide photos as evidence to initiate a claim. The claim should be filed within a maximum of 15 calendar days from the delivery date.</li></ul>More details on Route&apos;s policies can be found <a href="https://merchants.help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies" rel="noopener noreferrer" target="_blank">here.</a> How To Report a Lost, Stolen, or Damaged OrderIf you purchased Route Protection, you can file a claim through the app, or on the web&#xA0;<a href="https://merchants.help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies" rel="noopener noreferrer" target="_blank">via this link.&#xA0;</a> An order number and the email address that was used to place the order are required for filing a claim. Consider downloading the Route app to easily track your order and monitor a potential claim. <ul><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><a href="https://apps.apple.com/us/app/route-visual-package-tracking/id1449803898" rel="noopener noreferrer" target="_blank">iOS</a></li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><a href="https://play.google.com/store/apps/details?id=com.route.app&amp;pli=1" rel="noopener noreferrer" target="_blank">Google</a></li></ul> <a href="https://route.com/terms-and-conditions/" rel="noopener noreferrer" target="_blank">Click here</a>&#xA0;to review all of Route&apos;s terms and conditions.

Placing an Order

Inventory

Gifting PlanToys

Shipping Timeframe

Order Changes & Cancellations

Lost/Damaged In Transit Insurance